决策支持系统与智能系统


作者: Aronson
出版: 清华大学出版社 - 2000年出版
分类: C934
尺寸: 26cm
书号: 7-302-00938-4
定价: RMB79
形态: 约 890 页 - 377 章节
内容摘要: 本书较该领域以往的书籍增添了许多新内容,如协作、沟通、群体决策支持系统等,并对智能和神经网在决策支持系统中应用作了探讨

附录与关键词: 世界工商管理名典系列 由Prentice hall出版公司授权 据原书第五版影印 Decision support systems and intelligent systems

全文目录

PART1:DECISIONMAKINGANDCOMPUTERIZEDSUPPORT
PREFACE
PART1:DECISIONMAKINGANDCOMPUTERIZEDSUPPORT
Chapter1ManagementSupportSystems:AnOverview
CHAPTER1ManagementSupportSystems:AnOverview
1、1OpeningVignette:DecisionSupportatRoadwayPackageSystem
1、2ManagersandDecisionMaking
1、3ManagerialDecisionMakingandInformativeSystem
1、4ManagersandComputerizedSupport
1、5TheNeedforComputerizedDecisionSupportandtheSupportingTechnologies
1、6AFrameworkforDecisionSupport
1、7TheConceptofDecisionSupportSystems
1、8GroupDecisionSupportSystems
1、9ExecutiveInformation(Support)Systems
1、10ExpertSystems
1、11ArtificialNeuralNetworks
1、12HybridSupportSystems
1、13TheEvolutionandAuributesofCoiuputerizedDecisionAids
1、14PlanoftheBook
CaseApplication1、1:ManufacturingandMarketingofMachineDevices
Appendix1-A:Computer-BasedInformationSystemlsinaPersonnelDepartment
Chapter2DecisionMaking,Systems,Modeling,andSupport
CHAPTER2DecisionMaking,Systems,Modeling,andSupport
2、1OpeningVignette:HowtoInvest$1,000,000
2、2IntroductionandDefinitions
2、3Systems
2、4Models
2、5TheModelingProcess:APreview
2、6TheIntelligencePhase
2、7TheDesignPhase
2、8TheChoicePhase
2、9Evaluation:MultipleGoals,SensitivityAnalysis,What-If,andGoalSeeking
2、10TheImplementationPhase
2、11HowDecisionsAreSupported
2、12HumanCognitionandDecisionStyles
2、13TheDecisionMakers
PART2:DECISIONSUPPORTSYSTEMS
PART2:DECISIONSUPPORTSYSTEMS
Chapter3DecisionSupportSystems:AnOverview
CHAPTER3DecisionSupportSystems:AnOverview
3、1OpeningVignette:Gotaas-LarsenShippingcorp.
3、2DSSConfigurations
3、3WhatIsaDSS?
3、4CharacteristicsandCapabilitiesofDSS
3、5ComponentsofDSS
3、6TheDataManagementSubsystem
3、7TheModelManagementSubsystem
3、8TheKnowledgeManagementSubsystem
3、9TheUserInterface(Dialog)Subsystem
3、10TheUser
3、11DSSHardware
3、12DistinguishingDSSfromManagementScienceandMIS
3、13ClassificationsofDSS
CaseApplication3.1:DecisionSupportforMilitaryHousingManagers
Chapter4DataManagement:Warehousing,Access,andVisualization
CHAPTER4DataManagement:Warehousing,Access,andVisualization
4、1OpeningVignette:DataWarehousingandDSSatGroupHealthCooperative
4、2DataWarehousing,Access,Analysis,andVisualization
4、3TheNatureandSourcesofData
4、4DataCollectionandDataProblems
4、5TheInternetandCommercialDatabaseServices
4、6DatabaseManagementSystemsinDSS
4、7DatabaseOrganizationandStructure
4、8DataWarehousing
4、9OLAP:DataAccessandMining,Querying,andAnalysis
4、10DataVisualizationandMultidimensionality
4、11IntelligentDatabasesandDataMining
4、12TheBigPicture
CaseApplication4.1:DataWarehousingattheCanadianImperialBankofCommerce
Chapter5ModelingandAnalysis
CHAPTER5ModelingandAnalysis
5、1OpeningVignette:SiemensSolarIndustriesSavesMillionsbySimulation
5、2ModelingforMSS
5、3StaticandDynamicModels
5、4TreatingCertainty,Uncertainty,andRisk
5、5InfluenceDiagrams
5、6MSSModelinginSpreadsheets
5、7DecisionAnalysisofaFewAlternatives(DecisionTablesandTrees)
5、8OptimizationviaMathematicalProgramming
5、9HeuristicProgramming
5、10Simulation
5、11MultidimensionalModeling
5、12VisualSpreadsheets
5、13FinancialandPlanningModeling
5、14VisualModelingandSimulation
5、15Ready-madeQuantitativeSoftwarePackages
5、16ModelBaseManagement
Chapter6Knowledgc-basedDecisionSupportandArtificialIntelligence
CHAPTER6Knowledge-basedDecisionSupportandArtificialIntelligence
6、1OpeningVignette:AKnowledge-basedDSSinaChineseChemicalPlant
6、2ConeeptsandDefinitions
6、3ArtificialIntelligenceversusNaturalIntelligence
6、4knowledgeinArtificialIntelligence
6、5HowArtificialIntelligenceDiffersfromConventionalComputing
6、6DoesaComputerReallyThind?
6、7TheArtificialIntelligenceField
6、8TypesofKnowledge-basedDecisionSupportSystems
6、9IntelligentDecisionSupportSystems
6、10ThefutureofAritficialIntelligence
Appendix6-A:HumanProblemSolving:AnInformationProcessingApproach(TheNewell-SimonModel)
Chapter7UserInterfaceandDecisionVisualizationApplications
CHAPTER7UserInterfaceandDecisionVisualizationApplications
7、1OpeningVignette:GeographicInformationSystematDallasAreaRapidTransit
7、2UserInterfaces:AnOverview
7、3InterfaceModes(Styles)
7、4Graphics
7、5MultimediaandHypermedia
7、6VirtualReality
7、7GeographicInformationSystems(GIS)
7、8NaturalLanguageProcessing:AnOverview
7、9NaturalLanguageProcessing:Methods
7、10ApplicationsofNaturalLanguageProcessingandSoftware
7、11Speech(Voice)RecognitionandUnderstanding
7、12ResearchonUserInterfacesinMSS
CaseApplication7.1:NabiscoTracksAttendanceUsingVoiceTechnologies
Chapter8ConstructingaDecisionSupportSystemandDSSResearch
CHAPTER8ConstructingaDecisionSupportSystemandDSSResearch
8、1OpeningVignette:HospitalHealthcareServicesUsesDSS
8、2Introduction
8、3DevelopmentStrategies
8、4TheDSSDevelopmentProcess
8、5TheDevelopmentProcess:LifeCycleversusPrototyping
8、6Team-developedversusUser-developedDSS
8、7Team-developedDSS
8、8End-userComputingandUser-developedDSS
8、9DSSTechnologyLevelsandTools
8、10SelectionofDSSDevelopmentTools
8、11DevelopingDSS
8、12DSSResearchDirections
8、13TheDSSoftheFuture
CaseApplication8.1:WesleyanUniversityDSSforStudentFinancialAid
Appendix8-A:Prototyping
Appendix8-BSpecificTacticsofDifferentQualityControlApproachesAimedatReducingtheRiskofUser-developesDSS
PATR3:COLLABORATION,COMMUNICATION,ANDENTERPRISESUPPORTSYSTEMS
PART3:COLLABORATION,COMMUNICATION,ANDENTERPRISESUPPORTSYSTEMS
Chapter9NetworkedDecisionSupport:TheInternet,intranets,andCollaborativeTechnologies
CHAPTER9NetworkedDecisionSupport:Theinternet,intranets,andCollaborativeTechnologies
9、1OpeningVignette:J.P.MorganCombinesintranetandNotes
9、2NetworkedDecisionSupport
9、3TheInternet:AnOverview
9、4Intranets
9、5DataAccessandInformationRetrieval
9、6SupportingCommunication
9、7SupportingCollaboration
9、8ElectronicTeleconferencing
9、9LotusNotes
9、10NetscapeCommunicator
9、11ElectronicCommerce
9、12ElectronicDataInterchange
9、13EthicalandLegalIssuesontheNet
9、14Telecommuting(WorkingatHome)
CaseApplication9.1:CushmanandWakefieldUsesanintranetforDecisionSupport
CaseApplication9.2:GeneralMillsUsesEDI
Appendix9-A:FundamentalsoftheInternet
Chapter10GroupDecisionSupportSystems
CHAPTER10GroupDecisionSupportSystems
10、1OpeningVignette:QualityImprovementTeamsattheIRSofManhattan
10、2DecisionMakinginGroups
10、3GroupDecisionSupportSystems
10、4TheGoalofGDSSandItsTechnologyLevels
10、5TheTechnologyofGDSS
10、6TheDecision(ElectronicMeeting)Room
10、7GDSSSoftware
10、8IdeaGeneration
10、9NegotiationSupportSystems
10、10TheGDSSMeetingProcess
10、11ConstructingaGDSSandtheDeterminantsofItsSuccess
10、12GDSSResearchChallenges
CaseApplication10.1:ChevronPipeLineEvaluatesCriticalBusinessProcesseswithaGDSS
Appendix10.A:TeamExpertChoice(TEAMEC)forWindows:ProfessionalGroupDecisionSupportSoftware
Chapter11ExecutiveInformationandSupportSystems
CHAPTER11ExecutiveInformationandSupportSystems
11、1OpeningVignette:TheExecutiveInformationSystematHertzCorporation
11、2ExecutiveInformationSystems:ConceptsandDefinitions
11、3ExecutivesRoleandTheirInformationNeeds
11、4CharacteristicsofEIS
11、5ComparingEISandMIS
11、6ComparingandIntegratingEISandDSS
11、7HardwareandSoftware
11、8EIS,DataAccess,DataWarehousing,OLAP,MultidimensionalAnalysis,Presentation,andtheWeb
11、9EnterpriseEIS
11、10EISImplementation:SuccessorFailure
11、11IncludingSoftInformationinEIS
11、12TheFutureofEISandResearchIssues
11、13OrganizationalDSS
11、14TheArchitectureofODSS
11、15ConstructinganODSS
11、16ODSSExample:TheEnlistedForceManagementSystem
11、17ImplementingODSS
PART4:FUNDAMENTALSOFEXPERTSYSTEMSANDINTELUGENTSYSTEMS
PART4:FUNDAMENTALSOFEXPERTSYSTEMSANDINTELLIGENTSYSTEMS
Chapter12FundamentalsofExpertSystems
CHAPTER12FundamentalsofExpertSystems
12、1OpeningVignette:CATS-1atGeneralElectric
12、2Introduction
12、3HistoryofExpertSystems
12、4BasicConceptsofExpertSystems
12、5StructureofExpertSystems
12、6TheHumanElementinExpertSystems
12、7HowExpertSystemsWork
12、8AnExpertSystematWork
12、9ProblemAreasAddressedbyExpertSystems
12、10BenefitsofExpertSystems
12、11ProblemsandLimitationsofExpertSystems
12、12ExpertSystemSuccessFactors
12、13TypesofExpertSystems
12、14ExpertSystemsandtheInternet/intranets/Web
CaseApplication12.1:GateAssignmentDisplaySystem
CaseApplication12.2:ExpertSysteminConstruction
Appendix12-A:SystemsCitedinChapter
Appendix12-B:ClassicExpertSystems
Appendix12-C:TypicalExpertSystemApplications
Chapter13KnowledgeAcquisitionandValidation
CHAPTER13KnowledgeAcquisitionandValidation
13、1OpeningVignette:AmericanExpressImprovesApprovalSelectionWithMachineLearning
13、2KnowledgeEngineering
13、3ScopeofKnowledge
13、4DifficultiesinKnowledgeAcquisition
13、5MethodsofKnowledgeAcquisition:AnOverview
13、6Interviews
13、7TrackingMethods
13、8ObservationsandotherManualMethods
13、9Expert-drivenMethods
13、10RepertoryGridAnalysis
13、11SupportingtheKnowledgeEngineer
13、12MachineLearning:RuleInduction,Case-basedReasoning,NeuralComputing,andIntelligentAgents
13、13SelectinganAppropriateKnowledgeAcquisitionMethod
13、14KnowledgeAcquisitionfromMultipleExperts
13、15ValidationandVerificationoftheKnowledgeBase
13、16Analyzing,Coding,Documenting,andDiagramming
13、17NumericandDocumentedKnowledgeAcquisition
13、18KnowledgeAcquisitionandtheInternet/intranets
13、19InductionTableExample
Chapter14KnowledgeRepresentation
CHAPTER14KnowledgeRepresentation
14、1OpeningVignette:PitneyBowesExpertSystemDiagnosesRepairProblemsandSavesMillions
14、2Introduction
14、3RepresentationinLogicandOtherSchemas
14、4SemanticNetworks
14、5ProductionRules
14、6Frames
14、7MultipleKnowledgeRepresentation
14、8ExperimentalKnowledgeRepresentations
14、9RepresentingUncertainty:AnOverview
Chapter15Inferences,Explanations,andUncertainty
CHAPTER15Inferences,Explanations,andUncertainty
15、1OpeningVignette:KonicaAutomatesaHelpDeskwithCase-basedReasoning
15、2ReasoninginArtificialIntelligence
15、3InferencingwithRules:ForwardandBackwardChaining
15、4TheInferenceTree
15、5InferencingwithFrames
15、6Model-basedReasoning
15、7Case-basedReasoning
15、8ExplanationandMetaknowledge
15、9InferencingwithUncertainty
15、10RepresentingUncertainty
15、11ProbabilitiesandRelatedApproaches
15、12TheoryofCertainty(CertaintyFactors)
15、13QualitativeReasoning
CaseApplication15.1CompaqQuickSource:UsingCase-basedReasoningforProblemDetermination
Appendix15-AESShellsandUncertainty
Chapter16BuildingExpertSystems:ProcessandTools
CHAPTER16BuildingExpertSystems:ProcessandTools
16、1OpeningVignette:TheLogisticsManagementSystem(LMS)atIBM
16、2TheDevelopmentLifeCycle
16、3PhaseI:ProjectInitialization
16、4ProblemDefinitionandNeedsAssessment
16、5EvaluationofAlternativeSolutions
16、6VerificationofanExpertSystemApproach
16、7ConsiderationofManagerialIssues
16、8PhaseII:SystemAnalysisandDesign
16、9ConceptualDesign
16、10DevelopmentStrategyandMethodology
16、11SelectinganExpert
16、12SoftwareClassification:TechnologyLevels
16、13BuildingExpertSystemswithTools
16、14ShellsandEnvironments
16、15SoftwareSelection
16、16HardwareSupport
16、17FeasibilityStudy
16、18Cost-BenefitAnalysis
16、19PhaseIII:RapidPrototypingandaDemonstrationPrototype
16、20PhaseIV:SystemDevelopment
16、21BuildingtheKnowledgeBase
16、22Testing,Validating,Verifying,andImproving
16、23PhaseV:Implementation
16、24PhaseVI:Postimplementation
16、25OrganizingtheDevelopmentTeam
16、26TheFutureofExpertSystemDevelopmentProcesses
CaseApplication16、1:StateofWashingtonsDepartmentofLabor
Appendix16-A:HowtoBuildaKnowledgeBase(Rule-based)System
PART5CUTTING-EDGEDECISIONSUPPORTTECHNOLOGIES
PART5CUTTING-EDGEDECISIONSUPPORTTECHNOLOGIES
Chapter17NeuralComputing:TheBasics
CHAPTER17NeuralComputing:TheBasics
17、1OpeningVignette:MaximizingtheValueoftheJohnDeere&Co.PensionFund
17、2MachineLearning:AnOverview
17、3AnOverviewofNeuralComputing
17、4TheBiologyAnalogy
17、5NeuralNetworkFundamentals
17、6NeuralNetworkApplicationDevelopment
17、7DataCollectionandPreparation
17、8NeuralNetworkArchitecture
17、9NeuralNetworkPreparation
17、10TrainingtheNetwork
17、11LearningAlgorithms
17、12Backpropagation
17、13Testing
17、14Implementation
17、15ProgrammingNeuralNetworks
17、16NeuralNetworkHardware
17、17BenefitsofNeuralNetworks
17、18LimitationsofNeuralNetworks
17、19NeuralNetworksandExpertSystems
17、20NeuralNetworksforDecisionSupport
Chapter18NeuralComputingApplications,GeneticAlgorithms,FuzzyLogic,andHybridIntelligentSystems
CHAPTER18NeuralComputingApplications,GeneticAlgorithms,FuzzyLogic,andHybridIntellgentSystems
18、1OpeningVignette:ApplyingNeuralComputingtoMarketing
18、2AreasofANNApplications:AnOverview
18、3UsingANNsforCreditApproval
18、4UsingANNsforBankruptcyPrediction
18、5StockMarketPredictionSystemwithModularNeuralNetworks
18、6ExamplesofIntegratedANNsandExpertSystems
18、7GeneticAlgorithms
18、8OptimizationAlgorithms
18、9FuzzyLogic:TheoryandApplications
18、10CrossFertilizationHybridsofCutting-EdgeTechnologies
18、11DataMiningandKnowledgeDiscoveryinDatabases
Chapter19IntelligentAgentsandCreativity
CHAPTER19IntelligentAgentsandCreativity
19、1OpeningVignettes:ExamplesofIntelligentAgents
19、2IntelligentAgents:AnOverview
19、3CharacteristicsofIntelligentAgents
19、4WhyIntelligentAgents?
19、5ClassificationandTypesofAgents
19、6Internet-basedSoftwafeAgents
19、7ElectronicCommerceAgents
19、8OtherAgents,includingDataMining
19、9MultipleAgentsandDistributedAI
19、10Software-SupportedCreativity
19、11ManagerialIssues
Chapter20ImplementingandIntegratingManagementSupportSystems
CHAPTER20ImplementingandIntegratingManagementSupportSystems
20、1OpeningVignetts:INCAExpertSystemsfortheSWIFTNetwork
20、2Implementation:AnOverview
20、3TheMajorIssuesofImplementation
20、4ImplementationStrategies
20、5WhatIsSystemIntegrationandWhyIntegrate?
20、6ModelsofESandDSSIntegration
20、7IntegratingEIS,DSS,andES,andGlobalIntegration
20、8IntelligentModelingandModelManagement
20、9ExamplesofIntegratedSystems
20、10ProblemsandIssuesinIntegration
CaseApplication20、1:UrbanTrafficManagement
Chapter21OrganizationalandSocietalImpactsofManagementSupportSystems
CHAPTER21OrganizationalandSocietalImpactsofManagementSupportSystems
21、1OpeningVignette:PoliceDepartmentUsesNeuralNetworkstoAssessEmployees
21、2Introduction
21、3OverviewofImpacts
21、4OrganizationalStructureandRelatedAreas
21、5MSSSupporttoBusinessProcessReengineering
21、6PersonnelManagementIssues
21、7ImpactonIndividuals
21、8Productivity,Quality,andCompetitiveness
21、9DecisionMakingandtheManagersJob
21、10InstitutionalInformationBases,KnowledgeBases,andKnowledgeManagement
21、11IssuesofLegality,Privacy,andEthics
21、12IntelligentSystemsandEmploymentLevels
21、13OtherSocietalImpacts
21、14ManagerialImplicationsandSocialResponsibilities
CaseApplication21、1:XeroxReengineersits$3BillionPurchasingProcesswithGraphicalModelingandSimulation
APPENDIXA:STUDENTPROJECT:FrozeePoint,Inc,:AnExompleofaStudent-DevelopedDSS
APPENDIXA:StudentProject:FrazeePaint,Inc:AnExampleofaStudent-developedDSS
GLOSSARY
GLOSSARY
INDEX
INDEX

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